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Shipping Policy

Shipping Times

We aim to process and ship orders in 2-5 business days.​​

Your tracking numbers will be sent to you via email. The tracking number will be updated once your order is shipped. If you have any issues with your delivery, don't hesitate to contact us.

*Please be aware that Auric and Ice uses third party couriers to ship our items and have no control over delays made by the courier. Shipping companies experience shipping delays due to customs, weather conditions, etc., and Auric and Ice cannot be held responsible for delays.

Pre-ordered Jewelry

If your order contains pre-ordered pieces, on hand items will be processed and shipped within 2-5 business days. The pre-ordered items on your cart will be processed and shipped when they are available and you will be automatically charged for two shipments. All pre-order pieces will be shipped when available with an estimate of 6-12 weeks.

*Please note that some of our products are made-to-order, i.e., the item is manufactured once the order is placed and will be shipped as soon as it is available. Pre-ordered items are ready within roughly 6-12 weeks, though certain pieces may take slightly longer due to the nature of the jewelry.

Shipping Destinations

Auric and Ice is based in the Philippines and ships to many countries around the world! Please check the list below to see which countries we currently cannot ship to.

Non serviceable countries:

Comoros, Cuba, Falkland Islands, Iran, Johnston Island, Kiribati, North Korea, Mayonette Island, Myanmar, Nauru, Niue, St. Helena, St. Pierre and Miquelon, São Tomé and Prinicpe, Solomon Islands, Somalia, Sudan, Tajikistan, Tokelu Islands, Tuvalu, and Wake Islands.

*Feel free to contact us to see if we can try to ship to your country, if you see your country on this list. We will check all other possible couriers first.

Shipping Costs

Standard shipping costs for international orders would be $40/parcel

*The customer is responsible for any new postage or shipping fees incurred if a package is shipped for a second time due to an incorrect address being entered at checkout.

Duties and Taxes

For all international orders, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note customers are responsible for any custom/duties fees incurred. Duties and taxes are not included in the total checkout cost and will vary by country and order value.

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